Lavendaire Inc.
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Knowledge base
Shipping & Order Issues
Order Issues
3
Can I change my order? (Add, remove, or change items)
Can I change my address? / I made a mistake on my address.
Can you add a personal note to my order?
Shipping & Delivery
8
How do I track my order?
How long does shipping take?
Are shipping times or delivery dates guaranteed?
How much is shipping?
Can I ship my order to different addresses?
View all 8
International Shipping
2
Do you ship internationally?
Do I have to pay customs fees or import tax?
Payment
Payment Methods
1
What payment methods do you accept?
Shop Pay Installments
4
How does Shop Pay Installments work?
What payment methods are accepted for Shop Pay Installments?
Are there late fees for Shop Pay Installments?
How do I change the card I use as my automatic payment method for Shop Pay Installments?
Cryptocurrency
5
How do I pay with cryptocurrency?
Is cryptocurrency safe?
What cryptocurrencies do you accept?
How do refunds work with cryptocurrency?
What is Coinbase Commerce?
Product Questions
Artist of Life Workbook
6
Will you be restocking the Artist of Life Workbooks?
Can the Artist of Life Workbook be used as a planner?
Do I have to start the Artist of Life Workbook at the beginning of the year?
How do I fill out the digital Artist of Life Workbook?
Are there any differences between the print and digital versions of the Artist of Life Workbook?
View all 6
Daily Planner
3
Is there a digital version of the Daily Planner?
Are there weekly or monthly pages in the Daily Planner?
How long does the Daily Planner last?
Weekly Reset Planner
2
How long does the Weekly Reset Planner last?
Is there a digital version of the Weekly Reset Planner?
Artist of Life Loungewear
3
Do I have to buy both parts of the Artist of Life Lounge Set?
Will you be offering more sizes of the Artist of Life Lounge Set?
What do you mean by "Made ethically & locally in LA" for the Artist of Life Lounge Set?
Returns & Exchanges
Returns
3
What is your return policy?
What's the return process?
I received the wrong item(s). What should I do?
Exchanges, Defects & Damages
2
I ordered the wrong color/size. Can I exchange it?
My item arrived damaged/defective. What should I do?
Rewards & Referrals
Rewards
13
How do rewards work?
How do I earn rewards points?
How do I redeem my rewards points?
How do I check my rewards point balance?
Do rewards points or codes expire?
View all 13
Referrals
2
How do referrals work?
Is there a limit to how many referrals I can make?
Gifts, Gift Cards & Coupons
Gifts & Gift Cards
2
How do gift cards work?
I'm ordering a gift. Will the recipient see pricing information?
Coupons & Discounts
2
How do coupon codes work?
Do you offer bulk discounts?
Affiliate Program
Lavendaire Ambassadors
2
Do you have an affiliate / ambassador program?
How does the ambassador program work?
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