If you receive your package and find that an item(s) is missing, email care@lavendaire.com with "Missing Item" in the subject line. Please include the following:
- Order number
- Name used to place your order
- ONE photo including all items received
- Photo of package invoice (international orders only)
For international orders, you may need to pay an additional customs fee to claim a second package containing your missing items. To be reimbursed for this fee, please submit photo evidence of the receipt for this charge.